How We Work
A simple, stress-free boarding experience from start to finish.
1
Reserve
Your Dates
Call or email to check availability and hold your boarding dates.
2
Drop off during
business hours
Bring vaccination records and feeding instructions during posted windows.
3
Daily care and
exercise
Indoor runs, turnout time, and attentive supervision every day.
4
Happy
Reunion
After a free bath (for guests staying two or more days), pick up during business hours – most guests are excited to return!
What Constitutes a Boarding Period?
A boarding period is the unit of time that starts on the day of drop-off and ends at noon of every subsequent day.
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The first day is always charged.
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The last day will not be charged when pet is picked up in the morning hours.
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The last day will be charged when the pet is picked up in the evening hours.
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Evening hour pickups may stay until the next morning at no extra charge since last day is already charged.
Examples
Example 1:
Drop off 6 pm on Monday, pick up 4 pm on Wednesday
Monday
(charged)
Tuesday
(charged)
Wednesday
(charged)
Three boarding periods
Example 2:
Drop off 9:30 am on Monday, pick up Noon on Thursday
Monday
(charged)
Tuesday
(charged)
Wednesday
(charged)
Thursday
(not charged)
Three boarding periods, (longest stay possible on 3 periods)
Explanation:
Both of the above examples incur the same charges. In the first, we must reserve the space for the entire day on Monday. Whether you leave your pet right as we open or right before we close, our "cost" is the same since we don't provide partial-day boarding.
In addition, picking up your pet on Wednesday afternoon instead of morning means that the space will remain empty that night as it is unlikely it will be filled in the last minutes before closing, therefore, PM pickups incur a new period's charge.
Example two shows the longest time your pet can stay on a three-period charge.
Note: Many kennels charge both for the first and last day regardless of times. We tried to "split the difference" by not charging for the last day if your pet is picked up during morning business hours.
We tried many different pricing policies and hours over the years and none is perfect for every case. We settled for the ones that seem to work for the majority of our clients. Just remember that if "this time" it seems unfair for your case, the "next time" it may work to your advantage.
Are You Open On Sundays?
Very few kennels operate seven days a week, particularly on Sundays. Since many of our clients return on Sunday afternoon and go to work early Monday morning, we decided to grant a two-hour pickup period on Sunday evening so your pet can sleep at home that night as you get ready for the work week.
The tradeoff of opening on Sunday is that, because it is PM pickup only, this day is always charged as a full boarding day.
The Upside:
If we were not open on Sunday, as most kennels are, some of you who return home on Saturday afternoon would not be able to see your pet until Monday morning. Also, those of you who have to work on Monday morning could not pick up until Monday night, and you would be charged for Sunday and Monday unnecessarily.
The Downside:
Those of you who need an overnight stay from Friday afternoon/evening to Saturday afternoon/evening will not be able to pick up until Sunday night, and by then you will be charged for Friday, Saturday, and Sunday! Although you really need what seems like a single 24-hr period, this type of stay represents the "worst-case scenario" of our pricing policy.
Drop-off Checklist
✓ Current vaccination records (including Bordetella / Kennel Cough)
✓ Feeding instructions and any special needs
✓ Your dog's regular food (or we can provide for a fee)
✓ Any medications with clear dosing instructions
✓ Favorite toy or blanket for comfort (optional but recommended)
✓ Emergency contact info for you or your vet
All dogs must be current for all immunizations. Kennel Cough (Bordetella) is of utmost importance. We have intra-nasal vaccine available for emergencies ($28), but we recommend having it done by your vet at least one week prior.
Important Facts
Important, PLEASE READ —
Canine Infectious Respiratory Disease (CIRD)
The term Kennel Cough is commonly simplified as "a disease that can be prevented with a simple kennel cough vaccine."
Nothing could be more incorrect.
Kennel cough is an umbrella term that covers a myriad of upper respiratory infections ranging from viruses to bacteria, all of which are in constant flux, with mutations and varying degrees of intensity. Your annual vaccine, unfortunately, protects against only three (Adenovirus, Parainfluenza, and Bordetella), leaving out dozens if not hundreds of other known and unknown agents. When you pair this with the varying protection of each pet's immune system, there can be as many outcomes as there are dogs exposed to it.
We can go years without seeing a single case and then suddenly someone starts coughing and we are left guessing how exposure happened. We learned from Covid that some people are infected and contagious but asymptomatic, others show mild symptoms, some get hit harder but recover without any medical help, and that for a small minority, Covid degenerates into pneumonia and lives are at risk. Kennel Cough is EXACTLY the same.
Unfortunately, the term "Kennel" Cough vilifies the industry as if the disease itself is "cooked" there. The term is simply a reflection that kennel settings provide the obligatory close contact among pets and an easy vehicle for diffusion, just like schools provide the perfect setting for the annual flu to circulate among children (yet it is not called "school flu").
Kennels see a vast array of upper respiratory infections come and go. "Cleanliness," (or the lack thereof) is neither the primary factor for this to emerge nor for it to instantly disappear. CIRD is transmitted primarily by droplets dispersed through coughing and barking of both symptomatic and asymptomatic (but infected) animals therefore surface cleaners do little to stop the spread.
In the rare chance that your dog contracts Kennel cough, you should know the following:
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Although in most cases the illness is resolved within 4 or 5 days, it is safest to discuss and follow your veterinarian's advice.
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Antibiotics are commonly prescribed to prevent further progression into the lower respiratory tract, and they are very effective.
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In the most severe (although very rare) cases, it can progress into pneumonia (labored breathing, frothy green vomit), at which point it could mean an emergency visit.
As it is standard in this profession, you will be required to sign a waiver of liability regarding this (and other) issues at check-in time.
For more information, please click on this link or give us a call.
A Note About Persistent Barkers
Over the years, our quiet rural corner of West Provo has succumbed to the expansive subdivisions we see all around Utah. Our kennel, once surrounded by pastures, is now within earshot of countless homes and neighbors. Because we do not use or encourage the use of bark devices, we must be mindful of our noise levels. Barking is, of course, normal and expected, however extreme cases of dogs who bark persistently inside and outside might fall outside our ability to manage them. We beg your understanding and forgiveness if we must decline future boarding should your pet fall in that category.